Last updated: 12 September 2026
We want you to be happy with your purchase. If you need to return a book, please review the policy below.
1. 14-Day Return Window
Customers may return a book for any reason within 14 days of delivery.
To be eligible for a return, the book must:
- Be unread and in its original condition.
- Have no writing, highlighting, or markings.
- Have no damage or signs of use.
- Be returned with its original packaging where applicable.
- Remain in its original shrinkwrap or sealed packaging if it was supplied sealed.
2. Damaged or Incorrect Books
If you receive a book that is damaged, defective, or different from the book you ordered, you are entitled to a 100% refund.
For damaged or incorrect books:
- Please contact us within 48 hours of delivery.
- Please provide photographs showing the damage or incorrect item.
- We will cover the cost of the return courier.
- Once the return has been received and inspected, we will process your refund.
3. Change of Mind
If you wish to return a book because you have changed your mind, you may do so within the 14-day return window, provided the book meets our return conditions.
For change-of-mind returns:
- The customer is responsible for the return courier cost.
- Original delivery/shipping costs are non-refundable.
- The book must be returned in its original, unused condition.
- Once we receive and inspect the book, we will process the refund within 7 days.
4. Items That Cannot Be Returned
We cannot accept returns for books that:
- Have been opened from sealed packaging where the seal is required for hygiene or content protection.
- Show obvious signs of use.
- Have a creased or damaged spine.
- Contain highlighting, writing, or other markings.
- Have stains, folded pages, or other damage.
- Are not in their original condition.
5. Refunds
Once your returned book has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed within 7 days. The time it takes for the funds to appear in your account may vary depending on your payment provider or bank.
6. How to Request a Return
To request a return, please contact us with:
- Your order details.
- The reason for the return.
- Photographs of the book if it is damaged or incorrect.
For damaged or incorrect books, please ensure that your request is submitted within 48 hours of delivery.
7. Contact Us
For questions about returns or refunds, please contact us:
Email: Kwaneldinho@gmail.com
Phone: 063 284 9050